Refund policy
RETURNS AND REFUND GUARANTEE
For item(s) received that are not as we described in our listing and Defective item(s), we cover the return shipping cost and replace the item asap.
All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.
RETURNS AND EXCHANGE POLICY
For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
(GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed.
Warranties:
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at kreate.tlove@gmail.com. (Name, Order Number, and any information of why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender:
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation:
If you would like to cancel your order that was just purchased, you will have to do so before your item has shipped to prevent the order from shipping. Thank you for understanding. But there is always a second chance, to cancel. You will have 2 days once your order is placed to cancel without the restocking fee being applied.
Clearance Items:
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
was received, unfortunately we can’t offer you a refund or replacement.
International Shipping:
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels: Please Contact us via email Thank you. 10am - 4:00pm CST
Email kreate.tlove@gmail.com